cancelation

Alan6
Level 1
Horley, United Kingdom

cancelation

We  have  a Guest  cancellation of  5 days  can you confirm  that the owner   can also  cancel  within 5  days 

1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi ,

I am assuming when you refer to "owner" you are talking about "hosts"?

If you are, there are severe penalties for hosts who cancel on guests unless it is for "extenuating circumstances".

Here are the penalties for hosts who cancel on guests: https://www.airbnb.ca/help/article/990/how-do-host-cancellation-penalties-work

You will notice that if you cancel less than 7 days, you will get fined as well.

Here is the article which explains how a host cancels and what are considered "extenuating circumstances" : https://www.airbnb.ca/help/article/166/cancel-a-reservation-as-a-host

Dave

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host