misunderstanding

[Ani50]

Good Day,

today Tornike sulakvelidze reserved for 32$  our apartment and he asked me to check in 2 our earlier, i accapted.

then when he came i  found out that they were 7 of persons . and they told me that wanted to stay 4 persons but reserved for 2 people.

 we requested to stay only for 2 people but they dicided to go. (during thios time they used toilet)

they asked to refund money,  please advice me what kind of solution should we make

Kindly Regards, 

[Md-Mizanur0]

Dear Ani

You can check your listing and find out detail informations. If you stricly follow the Airbnb terms & Condtions then you may have less heddek. 

The customer should also follow the Airbnb terms & conditions.

Regards

Mizanur

[Scott-and-Mary-Ellen0]

It's my understanding that only Airbnb can give a refund. That's because you would not have your money yet from Airbnb until after the booking. This is not a misunderstanding; it looks like they were trying to get away with something. I would report to Airbnb immediately because they were not adhering to the listing agreement.