Thanks Bhumika. This is really a huge issue. Nobody at AIRBNB even told me I was under any investigation until I called and asked. There were sync issues with calendars so i thought I was down while they worked on the calendar errors.
As for the person who complained, this is what they wrote about me in my review. FYI they were also a brand new airbnb customer with no reliable history. This is their exact review no edits:
"The place was really cute, neat & clean! The host was very attentive, communicated great, was very kind and respectful."
So according to THEM, in their own words, I was attentive, a great communicator, kind and respectful!
That alone shows they only called to make an issue after they saw my review of them. ANYTHING they accused me of should be immediately known to be a lie based on THEIR review of me. Nothing else changed from the moment they wrote that review to when they called and slandered my reputation. We never spoke again. AIRBNB handled this is the absolute worst way imaginable. No host should ever be treated like this. Ever.
I sent AIRBNB screenshots of me texting them asking them to keep noise down. I sent them a log of my door access code that shows I came into the house at 11:20 am (20 minutes AFTER checkout. After knocking for 5 minutes and being ignored.
I also sent screenshot of me texting them at 11:21 that my cleaning girls would be there at 12. So what I could have done to them in less than 1 minute is beyond comprehension, especially after getting a 5 star review from them. Absolutely outrageous this has taken 9 days and I am the only one being hurt by this.
dont even have words