How can i contact AirBnb after the deadline

[Nick25]

So i got an email from Airbnb about a problem about a guess (Erika). that i couldnt replay right away due to much work.

So on the email Airbnb said that if dont replay in the next 24hrs , they would closed the case

and they will not get my emails.

Which its so unfair because some people dont have all the time for being ALL the time checking Airbnb

Plus JUST today i got the oportunity to go and see my studio ( i lived in a diferent city) and the place

was a mess.....(dont need to go into details,,,)

so what can i do??

i want to send the photo i took because , that guess stay 1 night 

and didnt pay for it . so unfair

so guys , what can i do?

thank you 

[Brittany1]

Hi @Nick25

I don't totally understand what happened but I would recommend contacting Airbnb right away. Here is a Community Guide that shows all the ways to get in contact with them.

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Nick25]

hi, thank you so much for the help. I will have a look