Hi Community. So Maggie booked our "Unicorn Lair and Pillow Fort" attic space very last minute with a platonic travel companion. I accepted her request and put together her room for her arrival and went out to do some errands. I contacted her by text to coordinate her planned arrival at 6 pm. Later that afternoon, I get a text saying she would be arriving at 3 pm. I raced home early to find them waiting in my yard, looking none-too-pleased. I unlocked the door and brought them up to the room, As they will, my two small and very friendly dogs greeted the newcomers enthusiastically. I helped them lug their giant bags up the stairs to the room which is, as described in the room profile, filled with hundreds of pillows and is a fun, funky place. After giving them the tour of the rest of the house, kitchen, living room and giving them directions to local spots, they went out for half an hour. They then came back, the companion complaining that he is "not a teenager and can not stay here", and "he can't stay here because the dogs are not clean and I had a liver transplant" and a list of other barbs and condescentions. He seemed to be having a panic attack trying to lug his suitcase down the stairs. After they left, I felt insulted and confused. In my ad for the room I CLEARLY STATE that dogs live here. I also explicitly describe the room in great detail. I have many accurate photos of the space. I have many glowing reviews of the room as well. After some deliberation, I offered Maggie a significant refund. In hindsight, I am regretting offering her anything at all. The questions are these: in a situation like this, am I obligated to refund anything? Am I responsible if they did not read the listing thoroughly? Should I leave her a bad review or flag her? Should I chalk it up to "hospitality"? Can I rescind my refund offer? Am I misguided and somehow at fault here? Thanks...