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Cleaning fee confusion

‎21-09-2018 07:54 PM
Jane772
Level 1
‎21-09-2018 07:54 PM

Cleaning fee confusion

I have just found out from a review that my guests are charged a £20 cleaning fee. Only thing is I haven’t set one so I’m confused. Could anyone help please? Thank you.

‎21-09-2018 07:54 PM
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‎21-09-2018 07:57 PM
Susan151
Level 10
Somerville, MA
‎21-09-2018 07:57 PM

You do not have a cleaning fee. You hale a service fee which is what AirBNB charges the guests for arranging the transaction. I just did an "almost" reservation to review.

 

Screen Shot 2018-09-21 at 2.56.54 PM.png

 

Your guest is wrong about the charges.

‎21-09-2018 07:57 PM
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‎21-09-2018 08:40 PM
Jane772
Level 1
‎21-09-2018 08:40 PM

Ah thank you, strange why he said £20 cleaning fee. I appreciate you doing that for me.

‎21-09-2018 08:40 PM
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