Airbnb’s Director of Community Engagement answers Hosts' questions
What Hosts are saying
Hello, can anyone recommend a competent and reliable handyman in London. If they are local to South London (I am in SW9), that would be even better! I have a large house where there are always small jobs to do and my mother also has plenty of work that ne...
Latest reply by
Alon1
24 Replies
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24 Replies
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Level 10
London, United Kingdom
so I noticed this moring that the availabilty calendar for my listing as a guest sees it, displays one of my open days as being blocked off. I think I know the reason why this is, but i can see how it would be confusing to a prospective guest here are t...
Latest reply by
David3610
3 Replies
1 Like
3 Replies
1 Like
Level 3
Arvada, CO
Hello. A host just wanted to take a picture of my government ID and claimed this was due to Airbnb policies (that it is the same as hotels). Can someone link me to where this is stated so? I am having a hard time to find it in the terms and conditions and...
Latest reply by
Branka-and-Silvia0
8 Replies
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8 Replies
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Level 2
Sofia, Bulgaria
The base price displayed on the ads is now increased by the Airbnb commission - it's commercially very negative! Moreover, this is misleading since the price requested and received by the owner is hidden (unless we return the booking dates on the calendar...
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Level 2
Paris, France
I have a guest who has stayed twice now and he just isn't a good fit for us. The first time, he left the pillow soaking wet. I was sure he couldn't help it and so I tried to let it go, but honestly it was gross to deal with. This time he booked longer - s...
Latest reply by
Daniel969
9 Replies
1 Like
9 Replies
1 Like
Level 2
Gresham, OR
After 61 days, 4 support interactions on the phone and email, and now a fifth, and 2 bank overdrafts later, I still am being charged $223+++ for a Room I was unable to check into because the Host violated our agreement!The verdict regarding this was alrea...
Latest reply by
Quincy
15 Replies
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15 Replies
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Level 1
Seal Beach, CA
I recently completed a trip after which my review/feedback resulted in what I feel was a somewhat aggressive response. I'd like to get some perspective on how I should expect reviews/feedback to be received by hosts after a stay.We were staying in a one b...
Latest reply by
Elena87
6 Replies
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Level 2
Atlanta, GA
Hello, I am thinking about putting an appartment up^for rental on AirBnB, however I would like to restrict the access to people that are able to fetch the keys from Belgium (the appartment is in Spain) since I have no option to deliver the key abroad. Hen...
Latest reply by
Helen3
1 Reply
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1 Reply
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Level 1
Chastre, Belgium
I've just stayed in Amsterdam - the communication between the host and I was good and I was looking forward to my stay. On initial showround he cleaned the bedrom sink with a tissue and emptied the bin as we were talking. The room wasn't ready. I didnt s...
Latest reply by
Alison435
9 Replies
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9 Replies
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Level 2
England, United Kingdom