Just wanted to verify that this is STILL happening. At first it seemed like it could be a problem with Airbnb not prompting me to re-log in to my PayPal account (which presumably needs to be re-connected due to security issues every few months). I selected my PayPal account as my payment for a reservation, it confirmed that the payment went through and I went along my merry day.
Three days later I don't see the charge on the card linked to my PayPal account so I go back into my account. Unbeknownst to me, Airbnb has attempted to charge MULTIPLE cards that are not set as my default including an expired card AND a card I am no longer an authorized user on, which unfortunately was the one that actually went through.
I get them to refund that card, but not before a fraud alert is issued. A chargeback will likely come from that, but since I provided them with the new (old) PayPal account as payment, I think nothing of it - Airbnb's Accounts Receivable department will match the chargeback to the other card that they already refunded, right?
Not right.
These folks (or their system) are truly idiotic.
The chargeback comes through, and they automatically CANCEL my reservation??
I have been on the phone and over chat with them for HOURS over multiple days now because the listing has gone up in price almost $200 for the same reservation. They have not, as of now, offered me a credit for the difference or admitted any fault on their end. Ugh.