Got this message from Air BnB and now the listing I've booked seems to be gone from the website. Has my booking been cancelled? It is definitely a legitimate host!
I am reaching out because another Airbnb member either requested to communicate with you via private email or Facebook, or sent a malicious message in which you may have been asked to verify your listing, or copy and paste a URL into a new browser window. We ask that you halt your communication with this individual immediately. We have removed their account so that you will no longer have access to their message thread.
At Airbnb, we do everything we can to create a safe and trusted marketplace. Rarely, fraudulent individuals misuse our site in the attempt to obtain offsite payment or to gain access to one’s account by communicating via personal email or phone, or by sending malicious links meant to capture your login credentials, and we wanted to alert you to the possibility of such a scam. If you did contact someone via private email, or through a provided URL, please immediately change your Airbnb password and your email password.
Contact information should never be exchanged prior to having an accepted booking. When guests book through Airbnb, their payment is held for 24 hours after check-in. The host’s contact information and listing address are only shared with guests with an accepted reservation. This process allows us to protect the safety and privacy of both hosts and guests. Please read our help article for more information and tips on how you can
preserve your account's security and operate safely online.
Again, we are very sorry for the inconvenience, as this is not what the Airbnb community is about. If you have any further questions or concerns, please
visit our Trust Center for information on how to protect yourself as a member and have a wonderful experience using Airbnb.
Best Regards,
Airbnb Trust and Safety Team
