Same here. Is been a month.
I canceled my reservation on Feb 28th 2023 and I didn't realize that my payment method was obsolete, since 1 year approximate. The bank , credit card and account don't longer exists it was SunTrust . I closed it before Truist brought it. So, I don't have nothing related with Truist. I updated my info the same day and called Airbnb. Since then, is been procrastinating this refund. I went to the bank Truist which is Not my bank and told them the situation gave them the transaction number, my social and nothing since the account , bank and credit not exist they didn't find the transaction. Is going to rejected and got back to the sender.
So, how are going you to help me ?
I know with another electronic message saying that you are working or something like this other message apologize if you are having this issue Farah we had tried our best to provide you a solution to your request however it did not meet the guidelines since your bank does not exist.
We are more than willing to provide you the information to obtain your refund from your bank however as you mentioned the bank does not exist. This is really a problem with your bank.
Yeah, and what about the Note that it said .
"If your original payment method account was closed, the refund sent by Airbnb won't be processed. If this happened, we'll contact you and you'll have the option to update your payment method ".
You won't do nothing. Like the Airbnb "support".
I know every word that you are going to tell me.
Sincerely,
Farah