@Brenda-And-Jim0
I read two of the latest poor reviews guests left you and I was angry for you. just wow especially regardling the linens being too straight.
I wonder why you didn't leave Brenda a bad review- she seemed horrrible?
This is why it is ultra important to read the reviews your guests leave their previous hosts. You obviously have more experience then I do judging by how many reviews you have. But this is a great way to help avoid problem guests.
2 days ago, I had an inquiry by a guest that left the stupidiest review for one of her previous hosts. Almost as stupid as the review your guest, Brenda left you I am happy I declined her because she was so angry I declined her and proved that she was problematic.
There are unfortunately people out there that are triggered easily and do not understand that unlike hotels which are faceless and don't take poor reviews personally, we do! So what you have to do is manage the types of guests you receive. My above suggestion is we should screen our guests before accepting them to help manage the type of people we get.
TO EVERY HOST- START CROSS REFERENCING REVIEWS!