Pre-approval question

[John627]

Hi all

Earlier this evening I sent a pre-approval to a guest and selected the option to block the dates for the 24 hour pre-approval period. Now, just one hour later, I see it says the pre-approval has expired. Can someone tell me if the guest books elsewhere does the pre-approval immediately expire or does the guest have the option of cancelling the pre-approval?

Thanks!

John

[Kirstie]

Hi @John627,

That's a good question! It doesn't seem to clarify that point in the Help Guides about pre-approvals, simply stating that if not booked within 24hours they expire. Hopefully our other community members will be able to shed some light on this?

Just to let you know, I have moved your post here to a new thread so that it's easier for others to find and hopefully give you advice. I have also given it a title, please let me know if you want to change it!

Kirstie