I’m sorry @Vanessa750, that this has happened in your stay. Though I would consider it not the norm!
Hosts are reminded by Airbnb that if there is the possibility/ potential for noise/construction etc, this should be communicated to the guest and really should be in the listing, even if in “Other things to note”.
✍🏼 When I had the utilities company dig up our street for replacement upgrades on our mains water pipes, as soon as I received the formal notice, I closed down the homestay space and blocked dates for six weeks. Not knowing how noisy things would get...... two other weeks were offered at a discount and the wording from the utility company was added to my”Other things to note” in the listing. I also blocked the listing for three weeks for the pool’s resurfacing. Most hosts do!
**** For the guest who would be out touring all day, the street machinery noise may have not been an issue. But for the guest who spends the time around the pool and garden... most definitely an issue.
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Did you disclose you would be around all the time? (Which you are entitled to be..) Did they disclose anything about the construction in their listing? Even in the fine print?
Emergency repairs can happen, for they just do...... However scheduled noisy maintenance and renovations should really occur with calendar periods blocked. But not always! I’ve even stayed at Changi airport transit hotel when they were jackhammering on floors above us. 😳
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🙌🏼 Have you communicated with the host your concerns about the noise and that the space is not an entire space? Are you sharing a living space/working space with the hosts! If it is attached or in the same working space, it should probably be private room and en-suite in a shared environment. However, without knowing the listing, this is merely an assumption on my part.
- If you feel there is a sense of deception, then please contact Airbnb and REPORT the host.
- When you are asked to REVIEW, then do so honestly. Communication ?
The space as expected?
True to images?
Cleanliness?
Check in?
Value?
Location?
Question : did the hosts discount the space’s nightly rate due to the renovations?
In your review be truthful and mark the host well, if they have provided a clean environment ✔️and gave a good check in✔️. The images correct? Another ✔️... and so on.
If they have communicated well, you should state this, but mention the lack of disclosure regarding the renovation noise. That had you had this information upfront, you would not have booked as it would not have suited your needs.
Technically, if they are near, but not with you, then it could be considered entire space. (Entire Guest suite is the term.)
Double check: WORDING
Go back in and check the wording in ALL of the listing areas for mention of noise. If it’s there, well, they have not been misleading. But out of courtesy, they should have mentioned it again in the Airbnb conversations. Not mentioning it does them damage, so it is a strange one.
NOISE LEVELS:
If the decibels are beyond an acceptable level, then I would contact Airbnb for a request for another homestay. Also ask the hosts how long the construction will continue..... If they are home, communicate with them on the Airbnb message board for your documentation to Airbnb.
All the best.
Cathie
