My guest said she got an email that I canceled and offered a deal OUTSIDE of airbnb?? Anyone else?

Kerrie1
Level 2
New Orleans, LA

My guest said she got an email that I canceled and offered a deal OUTSIDE of airbnb?? Anyone else?

She showed me a screen shot of the conversation, but I am not sure how to get Airbnb to help address b.c this reservation is months away and I cannot pull it up as an issue.  I think someone hacked the system?  My reservation is showing up, but she got an email FROM airbnb.

2 Replies 2
Helen3
Level 10
Bristol, United Kingdom

The quickest and easiest way is to give them a call

Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Kerrie1

just in case... click on your profile pic in the right upper corner / Account settings / security ... and look at your login history. If you notice some strange activity then change your password.

 

You can also set to receive notifications to your email or sms if some changes are made on your profile or listing: