My guest is claiming he can't get into his account and asked me to send details via text and email

[Ariana55]

My guest tomorrow has asked me to send all details via email or text because he is unable to access his Airbnb account. He has no reviews and I'm wary of reserving all communication to outside of Airbnb for liability reasons. 

So far, all of our communication has been via text. When I asked him how he booked the reservation, he said he was automatically logged in and then logged out and doesn't know his password / airbnb sent the password link to the wrong email address. 

Has this every happened to someone?

Are there clear directions somewhere on Airbnb on resetting a password? 

Thanks,

[Emiel1]

@Ariana55 

It is the responsibility of the guest to use and take care of his/her Airbnb account.

If something is wrong the guest should contact Airbnb.

The guest should also read:

https://www.airbnb.com/help/article/76/how-do-i-reset-my-password

Contact Airbnb and ask them to cancel the reservation.