How do I contact Airbnb about a refund that I did not receive?

Joanna89
Level 1
Victoria, Canada

How do I contact Airbnb about a refund that I did not receive?

I cancelled a reservation for a stay in May and was informed that I would receive my refund to my credit card by April 12. I double checked to ensure the correct card is on file and it is. How do I contact Airbnb about this? Thank you! 

1 Reply 1
Linda108
Level 10
La Quinta, CA

@Joanna89  You will find country specific numbers at the end of this community guide for contacting Air BNB.

https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728