How am I supposed to contact Airbnb if htere is no phone number or email for them??????

Manuel405
Level 1
Denver, CO

How am I supposed to contact Airbnb if htere is no phone number or email for them??????

Hello - I had my first guest and it has been 2 weeks and I have not seen the payout hit my account.

I have been lookin on the Airbnb website for an email or number to call and nada. WHAT?

If someone knows how to get in touch with them please let me know, I'd hate to stop hosting becuase of issues with the company.

 

Thanks

5 Replies 5

@Manuel405

 

https://www.airbnb.com/help/contact_us

 

United States +1-415-800-5959 +1-855-424-7262 (toll-free

 

https://www.airbnb.com/help

 

You can also use Facebook and/or Twitter

Fred13
Level 10
Placencia, Belize

You are brand new I gather. First payout is not for 30 days after first booking, Airbnb's way to make sure all is cool.

Barry-and-Lera0
Level 10
Sarasota, FL

@Manuel405: I've found that Airbnb's Twitter Help is the best.

Emiel1
Level 10
Leeuwarden, The Netherlands

hello @Manuel405 ,

Before making a call maybe read this first (as also mentioned by @Fred13 you probably are a new host) :

https://www.airbnb.com/help/article/425/when-will-i-get-my-payout

After that have a look into your Transaction History (Future transaction) to check if the payout is scheduled.

Hope this helps, Emiel

Lizzie
Former Community Manager
Former Community Manager
London, United Kingdom

Hello @Manuel405,

 

Welcome to the world of hosting. It is great to hear you have received your first guest.

 

I just wanted to check if you have seen @Fred13 and @Emiel1's responses here, referring to the length of time since you first set up your payment method. 

 

Has it been longer than 30 days? 

 

Hope to hear from you.

Lizzie


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