hello all,
I decided to try hosting again on airbnb and so far am regretting it.
i don't want to,post all the details publicly, however what is airbnb policy on a guest breaking house rules ? Can we tell them to leave?
i have a guest that will not leave my house . i'm on the 8th case manager and i'm confused as to why airbnb says they will contact the guest and find him alternative housing and contact me with an update ...only to have no one reach out to me and the guest staying yet another nite here with me.
I have sent the guest messages and he replies late at nite , very rude acting as if airbnb has told the guest what he has done is not a violation . he has said unless he receives a full refund for days he has not stayed here he is not leaving .
I had one case manager tell me any violation and i'm not responsible for a refund and also future funds won't be held. Another one told me that I will have to absorb the refund because the guest can't be charged for days they never stayed.
Today i spoke with three case managers one of which called me and expected me to go over everything yet again with him. no resolution other than another nite of me and the guest sending msgs
Aidbnn will not call the guest after a certain hour at night and each day i'm assigned a new case manager....and each day the guest breaks another rule. five rules so far now.
Is it airbnb policy that a guest can break our rules and we have to let them stay?