Carolyn, is there any penalty to you for refunding? In other words, do you refund their full amount and eat the ABB fees or just what was paid to you? Is there anything else within ABB's system that tracks your refunding amounts that could ding you? I like your strategy of setting to 'strict'. I could live with moderate and negotiate from there.
What I would really like to do is to set my own cancellation policy depending on the length of stay, how close they're cancelling, etc. I had a guest cancel a 5-night visit 2 days before arrival. It would be nice to set the policy that if the length is 5 or more nights, to moderate or strict. But then I'd like to leave my other reservations as flexible.
Thanks for your thoughts.
Tom