FRAUD and Payoneer

[Marcos27]

To all,

I have sent a dispute on JUNE 9 to Payoneer customer's support for fraudulent use of my payoneer card. I have got the extremely unsatisfactory answer that my money is blocked for up to 90 days (time for the dispute to be processed). To me this is scandalous. I have had problems with credit card in the past and it was a matter of 3 days max for things to be solved. Payoneer is a VERY unsafe way of receiving money and I wish AIRBNB did not accept that kind of slow customer service and at least warned EXPLICITLY (and not simply in a contract) that situations like these could happen. Had I known about it I'd never chose Payoneer as a payment method. 

I hope someone can help me with this issue! I can't find a way of talking to airbnb directly. Please Help!

Regards,

Marcos Martins

[David126]

Can you not just change your payment method?

[Gerry-And-Rashid0]

Sounds like a Payonner issue and really nothing to do with AirBnB....

[Michel154]

Payoneer is a joke. We have a card via Airbnb because we are hosts. While overseas in Berlin, Payoneer called to tell us our card had suspicious charges. The rep told us the charges will not go through and would send a new card. Seven weeks and 3 or 4 reps and calls later we just found out we are under investigation and they won't tell us why. And the charges that were pending went through. I'd prefer to be an offstage hater but now I am pissed. We called Airbnb to let them know the situation and have switched to having Airbnb hosts fees to a bank account. We've been customers of Payoneer for three years and this is how they treat their customers. We are being investigated and out over $500 because we purchased an item somewhere that hacks cards. They refuse to tell us why we are being investigated. The charges made from hackers were via Vodaphone to Doha in Qatar. So watch your cards. Terrible customer service. Awful resolution process (none really). And, they give the investigation process to a third party based mainly in the Philippines. When our Amex was hacked/fraud charges, they sent us a new card right away and did not let charges go through. Airbnb should really reconsider partnering with Payoneer. Really puts a bad mark on your brand that you cannot afford. PLEASE STAY AWAY.