Destroyed bar chair

Jana274
Level 1
Prague, Czechia

Destroyed bar chair

Hello i have problem with my last guest. They pierced/destroyed bar chair.  Can you help me with that? Jana

1 Reply 1
Helen3
Level 10
Bristol, United Kingdom

@Jana274  if you look at Airbnb help centre it shows you the process to follow to make a claim for damages.

 

In summary contact the guest to ask them to voluntarily pay damage (with photos and estimate for repairs). You need to do this before the next guest checks in.

 

If they don't reply or won't pay you refer to Airbnb for a claim through their guarantee.