Damage

[Emmanuelle78]

Hello 

I had had guest last weekend and only just noticed they have damaged the freezer door. They have pulled and broken a second of wood off the door which could not be fixed and would need a new freeze door. I did not notice this at first and have already written them a good review. How do I claim for a new door? 

Is this cover by insurance or would the guest pay? 

[Daniel1598]

@Emmanuelle78 So sorry to hear this. Typically it would come out of the guest deposit (if you included that into your listing). If not, there is a way to handle this through the resolution center. Here is the link:

https://www.airbnb.com/help/article/361/how-do-i-request-reimbursement-under-the-host-guarantee

I hope that this helps. Good luck!

Daniel