New to using AirBnb, have been using HomeAway for quite some time, which encourages short-term rental agreements. AirBnb seems to discourage the use of short-term rental agreements. I have a guest that booked our place and now doesn't like the short-term rental agreement and wants me to cancel reservation. I have offered to change the parts the agreement the guest does not like but she still wants to cancel.
I am hesitant to cancel reservation since from what I can see on the AirBnb site, it penalizes us as hosts and we have taken our place off the market for her and we are just a few days away from her arrival - 2 days to be exact.
How many of you rent your home without a rental agreement? This is a whole house we are renting.