Cancellation

[Kathy548]

Hello

My guest phoned 2 hours before her arrival to say she can no longer come. My cancellation policy is flexible.What do I do ?

[Louise231]

Hi @Kathy548 

Honesty you don't need to do anything, even with flexible cancellation its too late for your guest to cancel and get a full refund.

Its on them to contact airbnb either online or by phone. And they will have to pay part/all of the booking still, depending how long it was.

Don't cancel the booking your end!  If you do not only will you refund the guest when it's not your fault, you will be penalised for a host cancellation (loss of superhost, automatic 'this host cancelled ..' review)

You have the option AFTER the guest cancels the booking to provide a redund (if you want to, you don't have to) or the option to give a refund if someone else books the dates instead (although on the same day it's unlikley) but again, it's for the guest to cancel first.

Hope this helps!