@Holly142 I have had this several times, despite my listing stating that I cannot host anyone under the age of 18 Y/O at time of reservation because of several reasons.
Even if its been instantly booked, its good practice to send the guest a note asking,
-WHO is coming exactly and purpose of stay (maybe add the point re children here)
-dates (often they put down the wrong check out
-they have read the full listing and rules
-note any pitfalls (eg All rooms are only accessible by stairs, both long and narrow)
If you accepted and they then tell you this, then send a note saying along the lines of
Dear xxx,
Hope you are well.
As stated in our listing several times, we are unable to host anyone under the age of 18 years old at time of the reservation. We kindly ask that you please cancel this reservation within the first 48 hours after confirming this reservation as to get a full refund.
Kindest regards,
xxx
This has worked for us over the last 4 years almost. 🙂
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