Tonight I was on the phone with an Air B'n'B support staff who ADMITTED that their representation of this policy is MISLEADING. In fact, it's a hoax. I read aloud to him what is stated: That if you allow automatic booking you will not receive penalties for cancelling a guest, if they don't meet your requirements. I had a situation in which the guest clearly did not meet my requirements- and he then said I'd receive penalties for cancelling him. Why are they not held accountable? This is a breach of trust. It makes me not want to host- and also take this into legal matters. They threaten to charge me for penalties. Anyone? What to do next?