"These dates aren't available. You need to select available ones first."

[Lucy212]

Even though my calendar is open for the dates my guest wants, and even though the availability settings are all congruent, I am getting this error message: "These dates aren't available. You need to select available ones first."

Please advise! Thanks.

[Emiel1]

Hello @Lucy212 ,

There is something wrong with your listing, if i simulate to make a reservation on your listing, calculation is not performed after entering the dates. Maybe check your settings. Best regards, Emiel

[Lucy212]

Thanks! I'll take a look.

[Julie--And-Brian-0 · Accepted solution]

This has happened to me in the past, and actually pretty recently. I believe it was either a hiccup with the system - or something on the guest's end that they had to complete.  The reservation eventually went through.  Give it some time  - if it doesn't go through, call Airbnb. 

[Lucy212]

Thanks Julie and Brian! Do you recall the steps that the guests in your case completed, in order to solve this?

We are planning to wait a few hours and see if AirBNB syncs everything within the system. But if there are any other steps to be aware of, let me know!

[Julie--And-Brian-0]

I believe this last time was an issue with their credit card and securing payment.  Another time it was because they were still in the process of creating a profile (new Airbnb users) and there was a hang up on their verification process.  The system thought they had booked the space (even though they hadn't - hadn't been verified) and so when they finally got everything correct and went to book it was as if the space wasn't available. Does that make sense?