guest arrived 1 day early

[Marjie-and-Will0]

Our guest booked on the calendar the 9th to 10th.  She arrived on the 8th.  We have a keypad entry and I had sent her the code, where to park etc.  What if we had other guests, or the suite wasn't ready?  What do we do in these kind of situations?

[Ali40]

Don't send the code until the scheduled check in day. Is she still staying until the 10th? If so, you need to charge her for an extra night. send a request for another night's fee through the resolution center.