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Why was charged a $100 cancellation fee as a Host????

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‎31-12-2017 12:21 AM
Shannon157
Level 2
Rio Rancho, NM
‎31-12-2017 12:21 AM

Why was charged a $100 cancellation fee as a Host????

Prospective guest and I miscommunicated, and I only had 1 of the 2 dates she wanted available. I offered different date, but she could not use it. She asked me to cancel, so I did.

 

Then Airbnb charged me $100 cancellation fee?????? I'm new to this hosting, but this is crazy!!

‎31-12-2017 12:21 AM
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1 Best Answer
‎31-12-2017 12:37 AM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎31-12-2017 12:37 AM

Hello @Shannon157 ,

There are penalties when you cancel a reservation:  What penalties apply if I need to cancel a reservation?

It also states: "The fee will be waived for your first cancellation within a 6-month period."  I noticed in your profile there is another recent cancellation ?

 

You have 2 listings and several reviews, so you are allready have some experience in hosting, but be aware of this cancellation stuff !

Hope this helps,Emiel

 

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‎31-12-2017 12:37 AM
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16 Replies 16
‎15-02-2022 08:36 AM
Sarah977
Level 10
Sayulita, Mexico
In response to Judean1
‎15-02-2022 08:36 AM

@Judean1  This is just a discussion forum for hosts and guests. You have to contact Airbnb customer service directly. 

 

A guest cannot Instant Book dates which are shown as unavailable, so either you didn't have your calendar up to date, or it is a tech glitch. 

‎15-02-2022 08:36 AM
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‎15-02-2022 09:59 AM
Mike-And-Jane0
Level 10
England, United Kingdom
In response to Judean1
‎15-02-2022 09:59 AM

@Judean1 Sorry but I am afraid you deserve the penalty. It is the hosts responsibility to keep their calendar up to date especially if they allow Instant Booking. 

 

The other thing you need to do urgently is add a check out time to your listing. At present guests could stay until midnight on their leaving day.!!!!!!

‎15-02-2022 09:59 AM
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