When guests do not give a review

[Allan-C-0]

Hello All,

In March we hosted our first guest, a college student from out of town-her first time using ABB too.   She stayed two days and everything went well with her stay.  As you all know we are given a time frame as to give and get reviews and within the time frame we gave her a very nice review.  I noticed we were coming up on the close time to have these reviews in-I reached out to the guest and gave a friendly reminder and I believe ABB also sent her a reminder as well.  She stated she was doing her midterms and she will definately once she has the chance to give the review ...we still have not gotten a review from her. ...  In this case I am very curious, if a guest does not give a review and you have given a review...What becomes of this?  If any one can please shed a little light on this for me I would greatly appreciate it or if you have experienced anything like this ..... It felt a little disappointing.... 

[Emiel1]

Hello @Allan-C-0.

It is not an obligation to give a review...

If she does not write a review, and review time has elapsed, you review will appear upon her profile.

And you will have to wait for the next guest, hopefully writing a review.

Best regards, Emiel

[Allan-C-0]

Hi @Emiel1, Thank you for responding.   I thought it was an obligation for guest to give a review as we are...but that was helpful ... thank you again..

Tawanna 

[Steve143]

Hello @Allan-C-0,

Within a day of checking out a guest should receive a notification on their Airbnb account and an email prompting them to write a review. If they don't write one they should receive a reminder giving the remaining time period they have to write one.

Neither side can see the other's review until both have written one or, if only one side writes a review, until after the 14 day review window has passed. That is, if only one party writes a review that review will appear on the other's profile after 14 days.

If you write a review you can edit it within 48 hours or until the other party writes one, whichever is sooner.

Some guests don't write a review even when also reminded by the host. It's particularly frustrating when a host is starting out and is eager to build a reputation by getting good reviews.

Steve.

[Allan-C-0]

Hi @Steve143,  Yes, we did all we can do on our part as writing a review for her and we waited patiently for her to write her review and we havent received anyting.  I was just wondering if this is an obligation to be done because I know when I go into the "Progress" screen it rates you as a host and I didnt want anything to taint that but as @Emiel1 stated it isnt an obligation, however, my goal is to make a superhost and to ensure all our guests are happy with us and to post as we are posting on their behalf as well  

[Allan-C-0]

Thank you for responding to my post and clarifying any concerns and questions @Steve143 and @Emiel1

[Fiona248]

Thanks for the information in this post. I've been in the same circumstance. It's frustrating when you're starting out. Our guests even sent us a lovely email saying how wonderful their stay was and what beautiful accommodation it is. I just wish they could have copied and pasted that into the review for AirBNB. 

[Jessica-and-Henry0]

@Fiona248

I started out as a guest user before becoming a host and to be honest, I was not aware how important reviews are when I was only a guest user. I just assumed a review is nice to have but not really a big deal so I didn't really think much about the review reminders. Before becoming a host I was actually the type to leave a review if I had a complaint or was totally blown over and really wanted to brag+leave a rave review but but nothing if things were just "okay and as expected". So I specifically asked my first few guests to please leave me a review since I had none/few and I'd appreciate the support. All my guests till now were happy to help me out!

[Fiona248]

Hi Jessica & Henry,

Thanks for your input. Sadly I did ask them to leave a review and put emphasis on the fact that I am new to AirBNB and the feedback from them would really help me out. They were lovely people but just not willing to spend time once back to the real world. 

I think it would be great if AirBNB made it compulsory for guests to leave a review.

[Allan-C-0]

@Fiona248, I understand how you are feeling because I just dont understand to reach out and say so many strong things and freelings that you have experienced in your stay but not mention it in the proper area.  I read in another members profile they would leave personal thank you notes for guests and in the note would also say please do not forget to give us a review.  I think this may be the way to go.  If you are able to grap a pack of nice thank you notes or cards and leave a nice handwritten note to your guests and give a gentle reminder of the review.  Maybe that could work.. I guess in this journey I am learning some will give  a review and then there are those few who you have to just wonder....Will they give me a review.  It becomes frustrating and it was very disappointing for us because she was our first guest.