Super host Status

[Bridget15]

I met all the superhost requirements this past 3 month review period, but they did not award me with superhost status. How can I contact Airbnb to ask them about this? Has anyone else had similar experiences?

[Helen3]

Hi Bridget

If you look through these forums there are a number of hosts who have experienced similar problems.

You can contact them online (but they rarely reply). Alternatively give them a call or use social media.

[Marina93]

I had the same experience, I contacted them but have not heard back yet

[David126]

Did you cancel any bookings?

[Bridget15]

I did not cancel anything. When I look at my stats, I surpassed all the necessary requirements so confused as to why it was not awarded this period. 

[Marina93]

No I  didn't cancel any booking. Instead a guest cancelled 1 hour before his scheduled check-in time. Are hosts penalized for enforcing the cancellation policy when a guest cancels at the last minute?

Thank you for any inforamtion you can provide.

Marina

[David126]

A guest cancelling is not an issue.

[Marina93]

Thank you for your information
I email them and tried calling but they never pick up

[Roger17]

Hi Bridget - try calling 855 424 7262 toll free.  Best regards, Roger

[Bridget15]

Thank you!