I had a delayed payment once. I contacted Airbnb and there was some sort of glitch with the guest's credit card - it was resolved quickly.
Here are 3 possible ways to contact Airbnb:
- Airbnb Community Experts
- Twitter Direct Message @Airbnbhelp
- Calling Airbnb
- Contacting Airbnb's Community Experts
The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts at www.airbnb.ca/help/contact_us
From the bottom of the screen, choose either "My question is about something else" or "I have a different issue"
Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.
If you submit a question, you can expect an answer back from a Community Expert quickly. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Community Experts do not have access to your account information so if it is a question that can only be answered with account information, they will re-route you automatically. Community Experts are available 24/7.
- Contacting Airbnb Via Twitter
The easiest way to contact Airbnb regarding any issues I have is by using Twitter. I usually hear back from them within 24 hours of sending a direct message .
Log into Twitter
Search for @Airbnbhelp and choose "Follow" them (you have to “foolow them to send a direct message)
Send a Direct Message (DM) explaining your issue and wait for their response. Include the email address associated with your Airbnb account and the reservation confirmation code if your issue involves a specific reservation, host or guest. Don’t “tweet” any of this info – use direct message so it’s not public.
- Calling Airbnb's Customer Experience Line
***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***
Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.
United States and Canada +1-415-800-5959
+1-855-424-7262 (toll-free)
Argentina +54 11 53 52 78 88
Australia +61 2 8520 3333
Austria +43 72 08 83 800
Brazil +55 21 3958-5800
Chile +56229380777
China +86 10 5904 5310
400 890 0309 (shared-cost)
Denmark +45 89 88 20 00
France +33 1 84 88 40 00
Germany +49 30 30 80 83 80
Greece +30 211 1989888
Hong Kong +852 5808 8888
Ireland +353 1 697 1831
Israel +972 3 939 9977
Italy +39-06-99366533
Japan +81 3 4580 0999
+81 800 100 1008 (toll-free)
Mexico +52 55 41 70 43 33
Netherlands +31 20 52 22 333
New Zealand +64 4 4880 888
Norway +47 21 61 16 88
Peru +51 1 7089777
Poland +48 22 30 72 000
Portugal +351 30 880 3888
Puerto Rico +1 787 919-0880
Russia +74954658090
88003017104 (toll-free)
South Korea +82 2 6022 2499
+82 808 220 230 (toll-free)
Spain +34 91 123 45 67
Sweden +46 844 68 12 34
Switzerland +41 43 50 84 900
United Kingdom +44 203 318 1111
How To Get Airbnb Contact Number If It Is Not Listed Above? (Option #1)
