Dear Hosts,
Has anyone tried to Involve Airbnb in a resolution recently? Just a back up on this for hosts that haven't raised a resolution request before.
As a host, if you are asking for additional payment/reimbursement from guests, you need to raise a resolution request. If there is no response or an agreement from the guest within 72 hours; you can involve Airbnb. A member from Trip Case team will be assigned to deal with the situation and offer a solution. The member will call you and the guest, look at the documents submitted and process/deny the claim.
In the new system, which I tried today; there are a lot of steps to involve Airbnb such as
Date of incident occurance
How was the issue identified
Attest that the issue was identified before the next guest arrived
I submitted my claim but haven't had a chance to speak to the Airbnb case team. On first thoughts, I felt that the new process is lot more complicated than the older one. I will keep on updating the threat as I go through the process.
Has anyone tried it?
Regards,
Casadell
