Hi all! Im hoping I can get some guidance. I am a new host and have completed 3 previous reservations that were all great experiences however, I'm not sure how to handle my last reservation.
During the booking, my guest had advised me her &her husband were in town for a wedding and upon arrival I only checked her in. (Suspicion 1) During her stay, I would message her to check in and got no response. I finally received a response upon her checkout stating she was on her way to the airport and the only issue she had was they had to buy toilet paper as they couldn't find any in the house. (Suspicion 2) My home is equipped with two bathrooms and I personally put new rolls in each bathroom prior to their arrival. (Difficult for me to grasp two whole toilet rolls were used by 2 people after 1 night stay)
Upon arrival to the house, there were kitchen chairs in the living room (seems to have been moved to accommodate a large group as my sofa seats 5) 8 glasses were left dirty in the sink, empty bottles of beer left on the kitchen counter, the hallway floor was sticky due to what I assume is spilled alcohol and the trash had several boxes of feminine products (definitely 1 box to many for 1 woman with only a 2 day stay) .
As my house rules states, 'no parties', 'after 2 guests a $10 pp' & only guests booked are allowed on the premises', I'm not sure what the best route is to handle this or what to charge. As I frequently use Airbnb as a guest, I always ensure to leave the place tidy and leave the home as I found it in addition to following house rules. I'm not sure if I'm just applying those 'high' standards to my guests however, I am a bit upset at the lack of consideration for ones home.
Any advice would be great.
Thank you!
