@Kristen0
Don't count on Airbnb CS reps to know/help/understand about lodging/occupancy/sales taxes.
Most cities and local county areas have a dedicated officer within the local government office who will be happy to give you the information you need about local occupancy tax. At a state level you should be able to find out online also, and if any registration is necessary for an individual rental property (most states do not require this unless you are a corporate business).
When Airbnb do collect this tax - it will be submitted to the State in a bulk once a month/quarter payment - with no individual details attached. So the state, and/or local county/area office, will not know, or register, that your property payments have been received.
It is worthwhile getting in touch with your local county/city hall and speaking with a tax officer. They will be able to let you know what paperwork (if any) is required to submit so that officials know how much of the Airbnb payment received should be attributed to your account.