My payout isn't showing up even though 30 days passed since my first guest left

[George354]

I am a new host and I had a guest and I was awaiting for 30 days to pass to get my payment. But it didn't arrive and also in my transaction history nothing shows up in either past / future transactions.

How can I get my money?

Thank you!

[Jeff158]

@George354 You need to contact customer service, click the link below for contact options

Contact-Airbnb-A-Community-Help-Guide

[Quincy]

Hello @George354,

Welcome to the Community Center. 

I was wondering if you were able to speak with the customer service team as advised by Jeff? 

[George354]

The answer for me was Last Saturday at 17:27 :

Good afternoon George,

this is Marco from Airbnb, thank you for getting in touch with us. I will immediately send your case to the appropriate payout department. They will start the investigation as soon as possible.

Meanwhile, if you have any other doubts or questions, don't hesitate to let me know.

Have a nice Saturday,
Marco