I've accepted a booking but it's showing the wrong Booked dates

Martin196
Level 1
Bilgola Plateau, Australia

I've accepted a booking but it's showing the wrong Booked dates

We are new Hosts to Airbnb and we've just accepted our first booking (yay - very exciting) but although the family have booked in from 29th to 5th - now  that I've accepted it, the Airbnb Calendar is showing that our house is booked from 28th - even though we are only getting payment from 29th and they are arriving on 29th - as per their requested booking period.

 

Is there anything we can do to change the availability calendar and show that our house is available up until the morning of 29th (not the 28th) ???

 

Martin

2 Replies 2
Lilian20
Level 10
Argelès-sur-Mer, France

@Martin196 i suggest you pick up the phone and call airbnb as soon as possible.

 

You need to make sure that you can provide the dates booked, because if you can't then you will have to cancel and your account will look rather bad than exciting. 

@Martin0, check your calendar settings. There is a "Preparation time" setting that automatically blocks the day before and after a booking to give you time to prepare the space between guests. Is that turned on by chance?