Hello fellow hosts,
I just discovered that I've made a mistake with a reservation. I recently created a whole new listing for a house where I was previously the co-host, but have since become the primary host. There were many bookings spanning into the future on the old listing, so I kept it live and have simply been asking folks to book on the new listing site. Somehow, I managed to confirm a reservation on both the old listing and the new listing: same guests, same dates, same house, and my guests are being charged twice. Is there any way to cancel one of these reservation without a penalty? alternately, I could simply refund the money to my guests in cash for the second reservation, but I'd rather put their minds at ease right away. They arrive tomorrow.
Many thanks in advance for your help!
-Thea