I have a similar problem and it's not because I don't put the language in there right up front.
They don't read the description at all - and then they complain that it's not close enough to downtown or whatever.
They don't read any of the further info - and then they complain that it's hard to find parking. I am SO clear about
parking it's not even funny. I explain it totally, and then I explain it again when I get the booking, and again when
they get here. It's like it goes in one ear, and out the other. It's very similar with the rules. I explain to the guests
to make sure to lock the side door, I have it written on the rules - which are very few, and right in front of them as
then enter the place; they clearly ignore them, because they leave that door unlocked ALL the time, putting the
place at risk for theft or break in. It happened again this morning. I explain to them very, very clearly, in easy
language what to do with dirty towels and sheets. Do they listen? Noooooooooo. They leave the place a
pigsty. I even had some recent guests who just decided to leave their luggage in the place all day, way past check out,
leave the place an absolute disaster - they didn't get back until almost 5 p.m which is my check IN time, not check out.
It cost me a cancellation because I did not have time to clean that place (it ended up taking well over 4 hours) for a new
guest check in, and there you go. And AirBNB does not really help you. So I really am at a loss as to what to do with people
like these. Some people of course are lovely. But I don't know how to get people who have no intention of paying attention
to anything, how to do so. Any suggestions? Thanks.