Guest was suspended and my response rate affected.

[Giuseppe5]

Hello

Someone tried to book my room but i couldn't reply because his account was suspended for a check by airbnb, i replied after few days when his account was restored. Meanwhile my response rate has been affected because i didn't replied in the first day but i just couldn't because the guest account was investigated.

what can i do to bring back my response rate?

thanks

Giuseppe

[Clare0]

@Giuseppe5 I'm afraid you'll have to contact Airbnb to help you sort this out.  Here's how: 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highligh...