I need some advice...
A guest booked my Garden Apartment for 28 days to be near a son who lives in my neighborhood who was going through chemo. She never showed up and three days into her stay I called her to ask whats going on. Her husband fell, wrecked his shoulder, while in hospital had twisted bowel and then the day they got home, she had a heart attack!!! She was so nice, but she never asked to cancel her reservation and has offered my place for her son to use as a quiet get away from his kids when he is needing it.He has messaged me when he stayed once but I do not know their plans. Should I offer some sort of refund or suggest they cancel their reservation? I am concerned that if that is what they intend to do after the stay is over-since they dont seem like they will be using very many of the 28 days, I will lose the opportunity to rent to someone else. Should I just keep quiet and let the days expire or be compassionate and suggest a way to recoup some of her rental fees. I have a moderate cancellation policy.
thanks for any opinions,
Tea
**Title updated
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