I've had some pretty irritating situations with airbnb guests over the past couple years, but we've finally had some guests leave things so lousy that I'm inclined to ask them to pay damages. It isn't a jaw dropping story, but it did take 9.5 man hours to cleanup after them. I budget for a maximum of 4 hours.
Every single surface has sticky or oily something or other on it. Every table, desk, dresser, side table, hall table, vanity, etc... has sticky stuff, like a bunch of kids were let loose to have a popsicle war. Both the dresser and the vanity, we had to clean the top of each drawer as stuff had been allowed to drip down the front. Sticky stuff on the floors. Food explosion in the microwave.
Our wood top vanity, which has a sign next to it asking to please keep it dry, was left with a lake of water and various soap, shampoo, and other drizzles of things that accumulated so high it started running down the wall. The top has now permanently swelled in some areas and has bottle ring marks in others. There are ring marks of something clear and unremovable which I'd guess might be clear nail polish.
Sheets were luckily already red, but the white mattress cover underneath now has blood stains.
Our toiletries bin was decimated by two people staying for 5 nights, some things opened and not used, even 3-4 toothbrushes were used.
Red and white stains on the couch.
As I said, nearly 10 hours to clean a bedroom, bathroom, and hall/foyer area, and we still have damaged items. And today's guests had to push back their arrival time because it took us so long, so we're looking at a possible negative review because of that.
So, what's the best most tactical way of asking the guest to pay damages without suffering a nasty review? How much time do I have?
