Hello airbnb people... I am having my first bad experience with airbnb... Hopefully somebody here can enlighten me as I have been waiting nearly a week for a "dedicated case manager" to call me back. I booked two stays (at a cost of about 1000 dollars) in Havana, Cuba and in Madrid, SP using my AMEX/Delta Skymiles card (instead of my usual lower interest credit card) so that I could take advantage of the triple mile offer currently running. I was then told by Delta when discussing my Cuba trip that I would not recieve that offer unless I went through a special website, or, unless airbnb would apply those extra miles retroactively. The reps in the call center said they could not, and that I needed to talk to a "specialist." With my travel dates looming, I didn't want to cancel and rebook without the assurance that I would be refunded the service fees, but after waiting 4 days for the callback from the "specialist" I decided to do it myself after notifying my hosts of me intention, and, with their blessings... After all, fairness and logic would dictate that airbnb wouldn't take advantage of an opportunity to double charge me if I were to cancel and then rebook the same property for the same dates through the appropriate delta/airbnb website within 90 seconds, but apparently that is indeed their position. Again, I was in contact with both hosts prior to my rebooking and had their blessings, but as it stands, airbnb is going to charge me double -- despite a phone rep telling me that this was highly unlikely -- just because they can. Wow. Has anybody had a similar experience they can share and what the ultimate outcome was? I would like to continue my relationship w/ airbnb, but I certainly will not if they are going to so blatantly take advantage of me in this way. Thank you!
