Hello There:
His review says that the house was not what expected. If he read the description I have no idea what he was expecting that is not
on the description. In this review he says that there was a plastic table and that the house was underfurnished. It is not true at all.
There's no plastic table in the house. There is a beautiful wooden table for six. There is a comfortable large couch and two rooms and each has double beds and one has an extra single bed. The kitchen is larger than my apartment so I see no reason for lying about the conditions and description of the house. There is even a nice and expensive metal and wooden bench outside and a hammock. He went inside the place for less than 10 minutes and leaves saying he is going to get gas. I never told him or made him believe that I wnated or needed to spend time with them at all. I work so I have to find time around my three different jobs to be available for our guests if they need any help or assistance. The owner is also around and together he and I divide the time to make sure our visitors are fine. Some guests do spend time with me because they need information about the area or they may join a natural history walk where I am guiding but there is no reason for him to say that I wanted to spend time to meet with them.
Communication is another problem he clearly states that we have and if you search the airbnb page he only wrote once to ask for the house and then we tried to reach him and never answered through airbnb. His review ofended the owners and myself because he is lying about the whole situation. I didn't mention his e-mail outside airbnb or anything negative in his review because that happened even outside the proper airbnb channel. We didn't see any reason to do that because is like taking something our of contest and trying to tell the world about his behavior. We felt no need to make things worse but he obviously did.
I don't want to make matters worse and certianly the owners don't want to get anyone into trouble but we met him after that happened too and he acted in such arrogant way because in the "e-mail" he sent he was very clear that he could do anything he wanted because he paid for it and that he could take the key if he wanted to.
The issue at hand is his review that offends both the owners and I by using false statements. I have work with tourism for over 20 years and since I once was a tourists myself and have lived in so many places and countries I am not exactly afraid of the few people who come trying to place locals like low class servants just because he is from a wealthy country and he is paying a service in a poor country. Trust me, that can of actitute is offensive to me because it offends this nice Costa Rican family who own this place even when my genes are from England and Virginia.
Once he answered one of the messages and we knew he was OK, over 24 hours after, we had no clue as to what kind of person he was taking off like that with the key and never saying that he was not going to stay because the house was not what he expected.
Seem in that e-mail he gives more details of why the house was not good but everything he said there was awful and full of lies again. He said that they had no place to sit because there were only single beds and that there was only a large room and if we wanted him to sit on the floor. Since all these nonsense was not public and only the owners and I read it, we decided not to write a review based on his awful e-mail but on the fact that he didn't stay and so we had nothing to say.
Any how, I know where he went to stay because this is a small community and we all know eachother and most people are family.
So it is fine but it isn't polite to just leave and not say a word about any inconvenience righ then when he met me. Instead he gives us an awful review with lies and after all the owners went through to get the house ready for him and all, that is just unkind from him.
He states that they knew right away that the house was not right for them...........well common sense tells me he should have said something right then. He jus made me believe that he was coming back and they were just going to get gas. We trust our guests.
He says he should have done more research, there is nothing on the page that suggests that the house is as he describes.
He also says that the house has an awkard design, perhaps becuase is roomy due to the fact that we use it for people who use wheel chairs. I do not know hat he means by that so far everyone likes it because is roomy and has three bathrooms.
"dorm like beds" in an "other wise empty bedroom" the rooms have a double bed and a night stand so the bedrooms are not empty at all either. Then he goes on saying "Perfect for a group/school/field project outing but not for two people who want to relax, lie down, read a book, and hang out in and around the house." One of the reasons people like it here is because they can relax and have 60 acres of forest right around the house for themselves. If a hammock, two double beds, one single bed, a large couch a bench outside, 6 chairs in a nicely finished wooden house has no place for him and his girl to lie down, read a book and hang out I really have no idea what he was expecting. I specially don't get it because I know where he stayed at and there hardly any parking space there and here there is plenty of space in our parking lot.
Then he also said "This apparently upset the host, who thought of this as us taking her key, when we had paid and rented the house and reserve the option of coming back if our plans fell through." He never mentioned there was any option about not coming back if his plans fell through and if he is staying somewhere else was it wrong to ask him to bring the key since he took it not planning to come back any way and didn't have the decency to say a word about it.
Then he mentions " hinting that she expected us to spend time with her as host, when nothing of the sort is agreed upon, assumed, or implied. By the end of the conversation I was being called disrespectful, which further surprised me since Dulce's choice of words was less than friendly. Further, in these emails I thanked her repeatedly for hosting, "
That is so not true but again I found out from the owners of the house he stayed at that he is a meteorologist.
Finally he states: " I understand that she and the house owner were worried about our whereabouts, which I found unnecessary but also felt grateful for their concern (we were fine, of course). So this was a frustrating experience, and I can not recommend the house because the space has no soul and is aesthetically empty. As for Dulce, I would recommend contacting her before booking so that both parties can communicate effectively."
If you say you will come and you don't it is common sense to think that something is wrong. Not all the tourists who visit the area leave fine and we don't want them to go through any trouble which seems all right to me. It was a frustrating experience for us, he acted like if all was under control and he had no reason to communicate any thing to us at all not even the fact that he was not even going to stay. The place has no soul....aesthetically empty???? and then communication......every guests so far has been so good at communicating and we do our best to be available for them during there trip over and while they are here too.
So any way.
I really am tired of even reading this guy's review and going over it again because it ofends me that he dared to say all that like if that doesn't matter. The owners are such nice humble people who don't deserve this kind of situation at all.
So any way, I will try to follow jeet's lead and call the airbnb local office to finally ask them what is the right thing to do.
Thanks for your help and have a great day.
Sincerely yours,
Dulce Wilson
