@Claudia365 But Claudia it is not that they do not make themselves contactable, they do, contact information is on every reservation you receive. And by spending just 5 minutes here on the forum and typing 'contact Airbnb' into the search the community box, you can have full contact information for Airbnb in almost any country that Airbnb operate in!
You have to remember Claudia, that there are more than 800,000 Airbnb hosts around the world, and it is not physically possible to have a helpdesk to take care of every mundane little enquiry that each and every one of those hosts could come up with at any given time. They want hosts to help themselves and that is why hosts in many instances get directed to the Community Centre. This is not only a feedback centre, it is a self help centre just as most major companies you have to deal with have.
And Claudia and @Lauren122.....this is how easy it is......https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M1876...
Or if you want to find out anything concerned with Airbnb, try this....contact us
Cheers.....Rob