Hi there. I’m a host in Bath in the UK and one of my listings was suspended because airbnb think it is a duplicate listing.
The property in question has been a holiday rental for a while. The previous management company created a listing on airbnb for the property. This listing has been deactivated.
When I took over management of the property I obviously created a new listing for the property.
I don’t know what else I could have done becuse I don’t own the original listing.
This seems to have resulted in the listing being suspended and then deactivated.
The previous listing had many reviews and high overall rating.
I’d had around five reviews for my listing… four of which were five star reviews.
I’ve tried to explain to airbnb that the listing is under new management and that’s why I created a new listing.
I have nearly 200 reviews on airbnb and superhost status. I’ve been working with airbnb for four years.
Neither superhost support or support ambassadors have been able to help.
I keep being told it’s with the specialised team but thus far I haven’t heard back. So far the customer service I have recieved has been really really bad. With no resolution in site.
I haven’t done anything wrong as far as I’m aware so I’m at my wits end as to why this has happened.