Hello,
My home, always appeared on the 1st page since I created the listing a year ago and for most of the time, it was ranked #1 in "Panchgani, India". A week ago, the rank suddenly changed and since then it is appearing on the last page (#123).
I have:
- The 2nd highest number of reviews in Panchgani
- A decent 4 star rating
- Instant Booking On
- Photos, Calendar, other details updated
- 100% commitment rate
- 90% response time
- Reasonable pricing
Inspite of all these factors, other listing with no reviews, incomplete information, expensive, poor location, non-responsive are placed ahead of me. (Basically, all listings in Panchgani are now ahead of me.)
I spoke to Airbnb and they informed me that rankings are based on a complex system so they cannot do anything about it. Although they offered to cover one time cleaning expenses for my home as I have 4 stars for Cleanliness and 4.5 for the rest of the factors.
However, I'm not convinced that Cleanliness could be the reason for this drop. Even earlier when I was ranked #1, I only had 4 stars for cleanlisness and not more.
Has anyone faced a similar situation?
My daily views have gone from 4-6 to 0.
Any help would be much appreciated 🙂
Thanks,
Jeet