Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello, my wife and I have started our first short term rental. It is a house located in Goffstown NH, USA. Not sure if we can put the address here or not. We are learning. Have had a few bumps with double bookings. We think we are getting over that ... Latest reply by Rebecca

I am traveling with a group of professionals to France to attend the Cannes Film Festival where our film was accepted. Airbnb had flagged me as a "high risk" guest, without giving me any reason as to why! I am now not able to book any homes on the platfor... Latest reply by Kaila54

I have been hosting for two years now and have seen my share of shady and suspicious guests. I am wondering what actual scams other hosts have seen committed by potential guests. The most serious scam I ever saw was what I believed to be a key-copying ... Latest reply by Fuensanta11

I´ve hosted all perfect 5 stars (about 12), until now, a super good review (go figure) gave me a 4*. Now i´m 4.9*Will it ever be possible to go back to 5*? Is 99.9% 5*- 0.1% 4 stars still count as 4*?Will I be inperfect forever? haha...How does this work? Latest reply by Mary6403

Hi, I just realised my guest didn't show up. She booked 2 night. I messaged her what happen and she said she ended up in the hospital those 2 days. My cancellation policy is flexible. But should I refund her?! It already check out day and even she never m... Latest reply by Kia272

I've been a host for over a year and have a perfect guest review history (5 star average). I'm writing this post to warn of a loophole that guest are taking advantage of. Airbnb policy states that if a guest takes a picture of any condition of your home d... Latest reply by Wendy1780

Hello, Congratulations on becoming a Superhost! Your responsiveness and reliability has earned the trust of your guests and they can’t stop talking about your outstanding hospitality. If you’re new to the Community Center, this is a place to conn... Latest reply by Muralidharan1

We have Roku TVs in a several rooms. I understand that Roku has a Guest mode, but my understanding is that that requires the guests to have a Roku account. Isn't requiring the guest to have a Roku account something that will be met with lots of resistanc... Latest reply by Tony1494

Good day Everyone, I'm planning a hiking/outdoor vacation later this year. I have family members who are allergic to cleaning products with fragrances, bleach, and Febreze. I've been searching the Airbnb listings and have not been able to find any rentals... Latest reply by Ursa15

My air bnb is in kerrville and I am trying to find cleaning service for it.