Resolution - Airbnb absolutely no help whatsoever

[Redbrick-Realty0]

Any other hosts have this issue wherein they Airbnb Support has been absolutely no help?

I've had a guest wreck my place and submitted a case for reimbursement. I provided all the details, pictures, receipts, and invoices there was to support my claim. They then reached out to me on my email to request for more, and whenever I do try to reply, the email just bounces right back out. I've tried calling multiple times on their hotline to see whether anyone can actually help me get connected to the team handling my claim. They just keep opening a thread in the in-app messaging and told me to send things there but nobody actually replies and they close that support chat ticket after 2 days or so.

Have also tried using my personal email to reach out to them and forward the details but still haven't heard back.

What's worse is that they've told me that my case will be closed on May 10th. I have absolutely no other way of contacting them.

Has anyone else had this issue?  Looking through this Community Center I see that hosts are treated appallingly by Airbnb.  And now they treat me likewise.

Anyone from Airbnb here who would make the effort to actually help and get this resolved?

[Susan790]

I have had a similar experience. A few months ago while I was 6,000 miles from my listing on business a guest did $1,800.00 damage to my property and complained to Air bnb about what they were the cause of. I was able to get invoices from the repairs and photos. Air bnb had a technical problem and could not except the download of the photos and invoices.  After they corrected their problem, they told me I missed the deadline to supply them with the evidence they requested and dropped the matter. I am out $1,800.00.  Since then, I closed down my eight-bedroom 5 bath apartment to do renovation on showers. When I was finished there was drywall dust which keeps settling no matter how many times you get it clean it will have dust again tomorrow. I warned the guest and even paid some of them $500.00 and they left me a bad review. Air bnb doesn't care. Then I had a man who booked my apartment by error. He wanted to go with his fraternity brothers to a casino that was 30 miles away. When he arrived and found his error, he insisted I refund him his money so he could move or he would leave me a 1 star review. He said he smelled gas. I told him  I have an all-electric building. After the gas company checked and told him no gas, he called the police and fire department they told him 0 parts per million gas. Air bnb allowed him to relocate and did not return his money after I sent them the fire department’s incident report but allowed him to post a 1 star review after telling me neither of us will post a review so of course I did not do a review.  He extorted me and used my apartment to commit a felony (false allarm) and I was the one Air bnb has punished. I have never failed to be superhost since I started and now I they have suspended me. I am looking into alternatives for my apartment. Air bnb doesn't care if I am a host for them. Maybe someone else does. I am 78 years old and this was my retirement income. I have worked so hard for so long to have someone in ????counrty take a call and make a decision about circumstances they don't understand which has had such a devistating effect on my life. I hope the rest of you hosts don't ever have the type of experiances I have had with Air bnb. 

[Rebecca]

Hi @Redbrick-Realty0 👋

It's been a while since you posted and I'm wondering whether you've had an update on your situation? 

It'd be great to hear from you, so we can follow the situation but also to support other Hosts who may have similar questions in the future. 😊