Hi, I just realised my guest didn't show up. She booked 2 night. I messaged her what happen and she said she ended up in the hospital those 2 days. My cancellation policy is flexible. But should I refund her?! It already check out day and even she never messaged me about it.
I told her if she cancelled the day check in she could've got refund but check out day I can't make you refund. She wants some refund but also she understand what I said.
Can she cancel her booking her check out day?!